Email support
Primary support address:
Please include the application version and a concise description of the issue. Do not send passwords or authentication secrets.
Support
Support
Contact us for product questions, authorization issues, privacy requests or software-license assistance.
Privacy & deletion
For access, correction or deletion requests concerning information controlled by HTP, use the same support address and clearly state that the request concerns privacy or data deletion.
Common questions
FAQ
Does the software give my account LIVE access?
No. LIVE eligibility is controlled by the platform. The account must already meet the relevant requirements.
Does HTP collect my TikTok password?
No. The authorization flow is handled through TikTok's Login Kit interface.
Which TikTok permission is requested?
The current configuration described on this site uses user.info.basic for basic account identity.
How do I disconnect?
Use the application's disconnect function where available, and revoke the app's authorization in the connected platform account settings if you no longer want the connection.